People like their names spelt and pronounced correctly. In an introduction, if you are not sure, ask for it again. Do not pretend you have heard it – you may have to introduce him later. Introduce the senior to the junior, regardless of the gender. ‘Ladies first’ does not apply in business introductions. The junior should stand when introduced by a senior to another person.
Greetings like “How do you do” should be returned with “How do you do?”. If greeted with a “How are you today?”, then you may return with “I’m am fine, thank you!”
3. GROUP INTRODUCTIONS
When presenting someone to a group, introduce the newcomer to the group, starting with the most senior, e.g. “John, this is Mr Edward Lim, the HR Director” and then go on to the next person.
4. EXCHANGING BUSINESS CARDS
Your card is an important visual reminder of your meeting, so never be out of it. When presented, the card should face the other person in the manner that he can read. Take a moment to read the details on the card. It is an offence to scribble on anyone’s calling card. Always present your card with two hands. If you regard the other person as more important, you should always receive his card before presenting yours.
5. OBSERVING PUNCTUALITY
If you are late for your appointments, always apologise. Any explanation on your part will seem like an excuse. If you are late for a meeting, apologise for being late and quickly settle down.
If you have to leave early, always let the chairperson know before the start of the meeting so that he is prepared. When leaving, motion to the chairperson, gather your things quietly, whisper ‘excuse me’ to the person or persons seating next to you and leave.
6. DOS AND DON’T IN EMAILS :
The only consequence is what we do.”